Accessible Tickets & Accessible Facilities
We want Edinburgh Summer Sessions to be an event that is accessible for all!
Please note: Edinburgh Summer Sessions is an all standing event and there is a set capacity on the Accessible Platform.
How to buy Accessible Tickets
Customers can purchase Accessible tickets online through Ticketmaster by selecting a Wheelchair/Ambulant Platform Access ticket.
Change 'Ticket Quantity' to 1 Wheelchair/Ambulant Platform Access ticket (Free Companion ticket must be added at the time of booking)
We expect demand to be high and tickets to sell out quickly on-line. Alternatively, customers can purchase accessible tickets and register for a free Personal Assistant ticket first via Ticketmaster on Accessibility line on 0800 988 4440 (or 00 44 161 637 2697 if you're outside the UK).
Please do not buy a ticket for your Personal Assistant (PA). Customers are required to register and apply for access to the Accessible Facilities and/or a free Personal Assistant (PA) Ticket. (One person will be allowed one free Personal Assistant ticket to ensure fairness amongst all accessible customers unless otherwise pre-agreed due to accessibility requirements, please get in touch with the Ticketmaster Access Team if you require more than one PA ticket)
For customers who require a PA/Companion to attend the event but do not need access to the Accessible Platform please contact the Ticketmaster Accessible Team to request this.
By purchasing an accessible ticket, you confirm you or a member of your party require this position. The accessible ticket policy limits one free carer ticket to each accessible ticket purchased. Proof of eligibility/disability must be provided before the event, if you bought tickets online, you will be contacted by Ticketmaster no later than 72 hours after your order. Tickets may be cancelled if misuse is suspected/found.
The Accessible Tickets and Facilities are not for the use of people with temporary impairments or circumstances such as broken bones, healing wounds or pregnancy.
If you have a speech or hearing impairment and you want to contact us directly, we welcome calls via RNID typetalk on: 0333 321 3122Please do not buy a ticket for your Personal Assistant (PA). Customers are required to call the Ticketmaster Accessible line on 0800 988 4440 to request a free Personal Assistant (PA) Ticket. (One person will be allowed one free Personal Assistant ticket unless otherwise pre-agreed due to accessibility requirements)
Ticketmaster Accessible Team Opening Hours:
Monday to Friday: 9:00am to 6:00pm
Saturday: 10.30am to 3:30pm.
Using our Accessible Facilities
To ensure we have the correct level of facilities such as Accessible Toilets, Blue Badge Parking etc. we ask customers to apply for the access facilities they require. Please only complete the Accessible Facilities Survey if you have bought your ticket through Ticketmaster.
You can access the Accessible Application Survey by clicking https://www.smartsurvey.co.uk/s/EdinburghSummerSessions2020/
The access facilities are not for the use of people with temporary impairments or circumstances such as broken bones, healing wounds or pregnancy. Customers concerned with any of these points can contact our Accessibility Coordinator on accesED@SMMRsessions.com Please let us know in advance of the show if you have any specific access requirements for attending the show.
We want our customers to enjoy their visit to our shows, but we appreciate that we may not cover everything you need or wish to know about the event. If you have any questions, then please don’t hesitate to get in touch prior to the event with our Access Coordinator by emailing accessED@smmrsessions.com to discuss your requirements for attending the festival or you can call us on 0141 566 4999, this line is open from 10am - 6pm on Monday through to Friday.
On show days, accessED@smmrsessions.com will not be monitored, however, if you arrive at the event then please approach a Steward, Supervisor or a member of the Customer Access Team for assistance and they will do their best to help you.
POINTS TO NOTE
- Please note that flicker, laser, strobe and other lighting effects may be used during performance.
- Smoking/Vaping is not permitted on the Accessible Viewing Platform
- Please note that for safety reasons, we advise customers on the Accessible Platform to remain on the platform when the show ends for a short period of time
- Stewards and Customer Access Team will be able to assist and direct to Accessible Platform
- Please don’t bring a bag unless it is absolutely essential. Bags larger than 30cm x 42cm (the size of a sheet of A3 paper) will NOT be permitted at Summer Sessions. Those who need to bring bags may be separated into bag search lanes, and could be delayed as a result of longer queues
- You and your Carer will be applicable to search on entry, which may include your wheelchair
- The platform is not covered so please dress appropriately for the ever-changing Scottish weather!
- Umbrellas are not permitted.
- If you have an ‘I Can’t Wait’ card please present this to the stewards for quick access to the toilets
- Please report any spillages on the Accessible Viewing Platform to Stewards
- Please feel free to bring your own Ear Plugs
- Free water is available at bars for customers
ENTRY TO THE EVENT
There is a dedicated Accessible Entrance point which is accessed from King’s Stables Road. This Entrance will allow for step free access into the grounds. We will have Stewards and members of the Customer Access Team available to direct you to the Accessible Viewing Area or wherever else you may wish to go. Please note that, from King’s Stables Road entry point to the Viewing Areas is around 550 meters
On arrival at the Accessible Entrance, please show your ticket to the Stewards who are supervising this entrance. You will then be directed to the Accessible Wristbanding Area and be provided with the relevant wristband that you require for the Accessible Platform or Accessible toilets..
There will be a designated Viewing Area available at Summer Sessions in Princes Street Gardens. We recommend that Customers who have mobility impairments seek assistance from their Carer in order to access this area. There is stepped access into the Gardens from Princes Street. There are 32 steps from the West End of Princes Street and 47 steps from the Mound Entrance. Within the arena, the paths towards the West of the Gardens have a lesser gradient than those in the East of the Gardens with large parts of the Gardens being grass covered.
Access Customers can enter the Gardens from a designated accessible entrance on King's Stables Road. Most of the route to the Viewing Area is served by a concrete pedestrian walkway within the Gardens. Please note that the distance from King's Stables Road entrance is a longer route to the Viewing Area. The final part of the journey to the Viewing Area is a slow gradual gradient. The journey from the Accessible Entrance to the Viewing Platform is roughly 530 meters.
There will be Accessible Toilets available by the Viewing Area which will be readily available for Accessible Customers as well as toilets around the site which can be utilised by Accessible Customers.
We will provide a drinks service to the Viewing Area for Accessible Customers.
Stage Viewing Platform to VIP
Accessible Entrance (Kings Stable Road) to Stage Viewing Platform
West Entrance to Stage Viewing Platform
East Entrance to Stage Viewing Platform
West Entrance to Accessible Entrance (Kings Stable Road)
East Entrance to Accessible Entrance (Kings Stable Road)
Customers can bring any medication that they require. If it is not easily recognisable as medication (e.g. Asthma inhalers, Nurofen, EpiPens) then please bring a prescription or a Doctor's letter with you.
As food and drink are prohibited items, Customers with a medical condition who require to bring food/sugary drinks are welcome to contact us in advance to allow us to make suitable arrangements for you or, alternatively, you can present yourself to a Security Supervisor on the day of the show who will be able to assist you further but this may cause a slight delay to your entry.
If you need to store your medication in a fridge then please let the Accessibility Coordinator know before the show on accessED@smmrsessions.com. If you are not able to let us know before the show then you can present yourself to a Security Supervisor on the day of the show who will contact First Aid to make suitable arrangements for you.
Please note that delays may occur due to bag searching, so we request that all Customers be patient with Security.
PLAN YOUR TRAVEL
There is an Accessible Parking Area for Customers who have registered in advance of the show to use this facility on King’s Stables Road. Stewards will be briefed to allow the respective Customers on to this road in order to park. Accessible Parking is limited, so please advise us before arrival if you’re looking to use this facility. Please note that this will be operated on a first come, first served basis.
ACCESSIBLE DROP OFF AND PICK UP
For customers who are looking to be picked up or dropped off at the show are to arrange for this to be done either in the NCP car park by Edinburgh Castle or at the junction of King’s Stables Road and Lothian Road
If you would like to attend the show by train, the Mound Entrance is approximately 400 meters from Edinburgh Waverley Train Station. The dedicated Accessible Entrance, which is step free, on King’s Stables Road is approximately 1.5km from Edinburgh Waverley.
Flickering light effect, lasers, strobing, pyrotechnics and other effects may be used during performances. Some of these will look and sound very similar to fireworks. Some will have no visual element but will make a very loud crack or bang noise. Please note that the Royal Edinburgh Military Tattoo will be taking place in the Castle Grounds, immediately behind our stage. As part of their event, there will be a military fly past and pyrotechnic effects. Foam ear plugs can be provided on request.
CUSTOMER ACCESS TEAM
The Customer Access Team are there to assist you. The team will have members at the car park close to the Accessible Entrance and on the Viewing Platform where they will be wearing orange ‘Accessible Platform’ hi-vis, so they will be easily identifiable should you require any assistance.
First Aid and Medical provision will be in place for all shows. If you require assistance, please alert the nearest Steward of member of Event Staff.
The Accessible Information Guide will be sent out 3-4 weeks before the event with some more information.