Please buy your ticket for the show(s) of your choice.
Customers need to apply for access to the Accessible facilities and/or a free Carer ticket by completing our Accessible Application Survey which can be found HERE!
Please use this Survey to request access for:
- A Carer Pass. One person will be allowed one companion on the Viewing Platform unless otherwise pre-agreed due to accessible requirements.
- Blue Badge Parking. Please note that this facility will be on a first come first served basis on the day of the show.
- Access to the Accessible Viewing Platform
Please note that the accessible facilities are not for the use of Customers with temporary impairments or circumstances such as broken bones, healing wounds or pregnancy. Customers concerned with any of these points can contact our Accessibility Coordinator on accessED@smmrsessions.com.
Please complete the Access Application Survey. If you are unable to access the internet/complete this survey, please call our Accessibility Coordinator on 0141 566 4999 who will be able to assist you. The line is open from 11am - 6pm on Monday through to Friday.
We aim to process applications within a 4 week time-frame after receiving all relevant documentation. Should you request it on our survey, your documentation will remain on our system for the next 3 years with no need to re-submit any documentation for any DF Concerts & Events show unless your circumstances change. Your information will be stored securely on our encrypted server with only the Access Coordinator and 2 members of our Business Support Team having access to the password protected documents.
All supporting evidence must be submitted before the application deadline on the 20th July 2018 at 6pm. If we do not receive your documentation before this date then your application will not be fully processed and we will not be able to guarantee the use of these facilities at the event.
Please provide us with the following documentation as supporting evidence of your requirements. This will include access to the Accessible Toilets, Blue Badge Parking, Carer Pass and access to the Viewing Area. This information helps us plan to meet your requirements and, as such, is mandatory in the application process. We accept the below documentation although we understand that not all Customers will have what we ask for. Please contact the Accessibility Coordinator if you have any questions regarding eligibility:
- DLA/PIP (front cover only)
- Medical Professional's Letter
- Blue Badge
- The Access Card or equivalent.
Once all documentation has been processed, the Customer will receive final confirmation by email and event specific information will be provided to the Customer roughly 4 weeks before the show.
POINTS TO NOTE
- The Accessible Viewing Area is uncovered
- Umbrellas are not prohibited at the event
- Please note that flicker, laser, strobe and other lighting effects may be used during performance.
- Smoking/Vaping is not permitted on the Accessible Viewing Platform
There will be a designated Viewing Area available at Edinburgh Summer Sessions. We recommend that Customers who have mobility impairments seek assistance from their Carer in order to access this area. There is stepped access into the Gardens from Princes Street. There are 32 steps from the West End of Princes Street and 47 steps from the Mound Entrance. Within the arena, the paths towards the West of the Gardens have a lesser gradient than those in the East of the Gardens with large parts of the Gardens being grass covered.
Access Customers can enter the Gardens from a designated accessible entrance on King's Stables Road. Most of the route to the Viewing Area is served by a concrete pedestrian walkway within the Gardens. Please note that the distance from King's Stables Road entrance is a longer route to the Viewing Area. The final part of the journey to the Viewing Area is a slow gradual gradient. The journey from the Accessible Entrance to the Viewing Platform is roughly 530 meters.
There will be Accessible Toilets available by the Viewing Area which will be readily available for Accessible Customers as well as toilets around the site which can be utilised by Accessible Customers.
We will provide a drinks service to the Viewing Area for Accessible Customers.
Customers can bring any medication that they require. If it is not easily recognisable as medication (e.g. Asthma inhalers, Nurofen, EpiPens) then please bring a prescription or a Doctor's letter with you.
As food and drink are prohibited items, Customers with a medical condition who require to bring food/sugary drinks are welcome to contact us in advance to allow us to make suitable arrangements for you or, alternatively, you can present yourself to a Security Supervisor on the day of the show who will be able to assist you further but this may cause a slight delay to your entry.
If you need to store your medication in a fridge then please let the Accessibility Coordinator know before the show on accessED@smmrsessions.com. If you are not able to let us know before the show then you can present yourself to a Security Supervisor on the day of the show who will contact First Aid to make suitable arrangements for you.
Please note that delays may occur due to bag searching, so we request that all Customers be patient with Security.