Access Applications for Glasgow Summer Sessions are now closed and we can no longer offer customers access to the Accessible Platform for The Cure, 16th of August & Foo Fighters 17th of August.
Customer's who have already applied, please be advised that all supporting evidence must be submitted before the application deadline on the 26th July 2019 at 6pm. If we do not receive your documentation before this date then your application may not be fully processed and we may not be able to guarantee the use of these facilities at the event.
Our blue badge parking for The Cure and the Foo Fighters is now full and we cannot accomodate any more requests
If you require accessible toilet access, storing any medication in a fridge or a Carers ticket then please email us at email@example.com to discuss your requirements for attending the festival or you can call us on 0141 566 4999, this line is open from 11am - 6pm on Monday through to Friday.
On show days, firstname.lastname@example.org will not be monitored, however, if you arrive at the event then please approach a Steward, Supervisor or a member of the Customer Access Team for assistance and they will do their best to help you.
Please note that the accessible facilities are not for the use of Customers with temporary impairments or circumstances such as broken bones, healing wounds or pregnancy. Customers concerned with any of these points can contact our Accessibility Coordinator on email@example.com or 0141 566 4999
ENTRY TO THE EVENT
The dedicated Accessible Entrance point is at Gate A1. This is on Mosspark Boulevard next to the Accessible Parking location. Please head here rather than the main entrance points. From here, the Stewards and members of the Customer Access Team will be able to assist and direct you to where you’ll collect your wristbands for the show.
On arrival at the Accessible Entrance, please show your ticket to the Stewards who are supervising this entrance. You will then be directed to the Accessible Wristbanding Area and be provided with the relevant wristband that you require.
PA/COMPANION wristbands will not be sent out in the post and will be issued at the dedicated Accessible Entrance.
Please note for safety and security reasons we ask that all customers remain on the Accessible Platform at the end of the show as directed by stewards. This is to allow a safe exit from the arena. Stewards will then provide an escort from the Accessible Platform to the parking/pick up location on Mosspark Boulevard, if this is required.
PLAN YOUR TRAVEL
Accessible Parking will be available on Accessible Parking will be located near Gate A14 on Mosspark Boulevard. As this road is closed for public access during the festival, please be prepared to be stopped by stewards and present a form of identification (passport / driving licence) as well as your Blue Badge. Parking will be on a first come, first served basis.
Accessible Drop-Off - Car/Taxi
• Vehicles can drop off and pick up at the Mosspark Boulevard Parking area.
• The Steward on this gate will allow your car or taxi to come in, drop off and leave from this area.
• Please bring this information with you to present to the stewards.
Pick Up/Taxi After Event
• Pickups should be arranged for the Blue Badge Parking area.
• We would recommend that you pre-book your taxi collection and the Stewards can direct them to the Blue Badge Parking area. If arriving by taxi, then please ask your driver to use this as the drop-off location rather than the general taxi area for the event.
• The taxi driver should be prepared to be stopped by stewards and may have to explain that they are collecting an Accessible customer. Please note that there will be signage in this area, for this purpose.
• Customers will be required to show an event ticket and confirmation email to gain access to Mosspark Boulevard as it is closed to general traffic.
• The nearest train station to Bellahouston Park is Dumbreck, which is approximately 20-minute walk to Mosspark Boulevard. We recommend that Customers wishing to travel by train to be aware that trains will be very busy heading to and from the gig, and you may not be able to board your first choice of train.
• Please be aware that the last trains of the night will depart soon after the end of the gig and that a queuing system will be in place at Dumbreck station. Therefore, you should go straight to the station when the concert ends to avoid disappointment. For more general travel information please visit https://www.smmrsessions.com/glasgow/travel
• Please note that the general travel information on our website doesn’t direct to the Accessible Entrance on Mosspark Boulevard
DISTANCES TO KEY AREAS
Accessible Parking to Accessible Platform - 500 metres
Accessible Entrance to Accessible Platform - 250 metres
Accessible Platform to First Aid - 450 metres
Accessible Platform to VIP - 400 metres
Accessible Platform to Welfare - 500 metres
IN AN EMERGENCY
There are a large number of Stewards on duty at our shows, all of which wear high visibility vests. For any emergencies please locate a member of staff who will be able to assist or locate the correct assistance.
Flickering light effects, lasers, strobing, pyrotechnics and other effects may be used during performances. Some of these will look and sound very similar to fireworks. Some will have no visual element but will make a very loud crack or bang noise. Foam ear plugs can be provided on request from the Viewing Platform staff. Stewards on the platform can advise on effects used during the set.
CUSTOMER ACCESS TEAM
The Customer Access Team are there to assist you. The team will have members at the Accessible entrance and on the Accessible Platform and at where they will be wearing branded Accessible Platform t-shirts, so they will be easily identifiable should you require any assistance.
As Glasgow Summer Sessions is a greenfield site, there are sections of the arena that could have uneven ground meaning that access to certain areas of the site may not be practical, especially in bad weather conditions. The event arena floor will be uneven and consist of a combination of gravel, grass and limited tarmac pathways and terra-plast trackway. We ask customers to prepare for all weather ground conditions.
At Glasgow Summer Sessions, there will be 2 First Aid points and one Welfare shelter on site. There is an accessible first aid point (approximately 200m) from the viewing platform. Should you require any medical assistance during the event please inform a member of staff on the platform and we will be able to assist you.
You can bring any medication that you require, if it is not easily recognisable (e.g. Asthma inhalers, Nurofen, EpiPens) please bring a prescription or a Doctor’s letter with you. Customers with a medical condition who require to bring Food/Sugary drinks are welcome to contact us in advance to allow us to make suitable arrangements for you, or alternatively you can present yourself to a Security Supervisor on the day of the show who will be able to assist you further.
If you need to store your medication in a fridge, please let the Access Co-ordinator know before the show on: firstname.lastname@example.org. If you are not able to let us know beforehand you can present yourself to a Security Supervisor on the day of the show, who will contact First Aid to make suitable arrangements for you. Please note that delays may occur due to bag searching, so we request that all customers be patient with Security.